How long will it take for your pot(s) to be painted?
As pots are typically painted to order, it will take between 1 – 2 weeks for your pots to be ready for delivery. However, there are times when I will have some painted stock ready in which case the pot will be shipped within 3 days.
You will receive an email shortly after your order is placed to let you know when your pot will be shipped.
Delivery times
Delivery times will vary depending on your location, see below for more details.
Delivery within Singapore
There are two options available for receiving your order.
Pick Up (free)
The Rain in Spain doesn’t have a retail shop space, however you can meet us for pick up from Somerset MRT. We will contact you once your order is ready for pick up to arrange a time and date.
Local Delivery
Delivery within Singapore will be carried out via Singpost or courier, depending on the pot(s) ordered and location. Estimated delivery time is 2 – 5 days after your pots have been painted.
Orders above SGD 90 will be eligible for free delivery, otherwise the delivery fee will be between $5 to $15 which is calculated at check out.
International Shipping
We do not deliver internationally outside of Singapore, sorry!
Urgent orders
For last minute requests, please email hello@theraininspain.net or fill out the contact form on our ‘Contact’ page to see if we can help expedite your order. If you need a pot urgently, please check with us before placing your order in case we aren’t able to meet your required timeline.
Returns
All orders are personally packaged with quality packing materials so your pots should arrive in mint condition.
However, unavoidable accidents can happen with postage. If you find that your pot has been damaged during transit, please contact us within 2 days of receipt. Please provide clear photos of the package and damage. We will assess returns and compensation on a case-by-case basis at our discretion.
We do not provide refunds or exchange for change of mind.
Other questions?
If you have any other questions, please feel free to reach out and we’ll be happy to help!